Our Returns Policy is really simple:
When you receive your item, you must check it as soon as possible following your purchase invoice and always before use.

Please ensure that a returns authorisation number is obtained from us via email support@einnalab.com before attempting to return any items to us.

You have 7 days to cancel your order under our 7 day return period policy, which starts on the day after you received the item.

Please follow the steps set out below:

• All items must be returned unused or unopened and in the original packaging as they were in when received by you.
• Please ensure that when you receive an item you take reasonable care of it when inspecting it, please ensure that any security seals or tags are still intact. 

Opened or used item:
All used or opened items are not eligible for any refund.

Wrong item received:
We apologise if you have received the wrong item by mistake, this is not common and we want to resolve this as quickly as possible for you.

To receive a refund or a replacement, please contact us immediately via email support@einnalab.com within 7 days from the day on which you received the item.

Damaged or faulty items:
Please accept our apologies if you have received an item that is damaged or faulty.

We understand how frustrating this can be and want to resolve this as quickly as possible for you.

If you believe that the item is faulty, please contact us immediately via email support@einnalab.com within 7 days from the day on which you received the item.

You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.

Item not received:
We apologise if you have not received your item, this is not common and we want to resolve this as quickly as possible for you.

To receive a refund or a replacement, please contact us immediately via email support@einnalab.com within 14 days from the day you placed the order with us.